Why is shipping within France always included?+
We consider the Prestige format to be our premium offering, and it would be inconsistent to let a customer pay shipping fees within mainland France for an exceptional gift. It is a mark of respect towards the customers who choose this format. For European and international destinations, shipping fees still apply at the zone rate, because transport costs and logistical complexity vary considerably.
What is the quality difference between Noble and Prestige?+
The Prestige stands out through its large format (24 x 24 versus 19 x 19), its higher page count (36 versus 24), its more tactile embossed finish, its more durable reinforced perfect binding, and its thick premium interior paper. The Noble remains an excellent format, but the Prestige represents our most accomplished editorial craftsmanship, designed for the occasions when you want to give the very best without compromise.
Does the Prestige format come in special packaging?+
Yes. Every Prestige book is delivered in careful protective packaging, designed to preserve the embossed finish during transport. The book is protected by bubble wrap, then wrapped in tissue paper, all inside a sturdy cardboard box. On delivery, the unwrapping becomes an emotional moment in its own right, adding to the gift experience.
How long until I receive a Prestige format?+
Allow around 7 to 12 working days in mainland France between payment confirmation and delivery. The lead time is slightly longer than for our other formats because the artisanal production (embossed cover, reinforced perfect binding, thick paper) demands extra attention. For international orders, allow 10 to 21 days depending on the destination. We always provide delivery tracking.
Can I personalise the Prestige format further?+
Yes. The Prestige format pairs perfectly with the Premium Pack, which adds the personalised dedication, up to 5 characters, the gilded cover and the immersive layout. For very specific requests (for example, adding a handwritten dedication page, including historical photos, or creating personalised packaging), do not hesitate to contact us directly - we can look into bespoke services.
How long until I receive my book?+
Allow 5 to 7 working days in mainland France for the Elegant and Noble formats, 7 to 12 days for the Prestige (its artisanal production takes longer), and just a few minutes for the Digital format, delivered by email. For Europe and international destinations, add 3 to 10 days depending on the zone.
Is the story written by artificial intelligence?+
We combine the power of AI with systematic human proofreading. Every text is checked, adjusted, laid out and approved by our team before printing. You get the guarantee of a rendering that is consistent, accurate, and true to your intention.
Can I see a proof before printing?+
Yes! For all physical formats, we send you a PDF proof before printing. You can request free corrections for any mistake on our side (spelling of the first name, eye colour, family relationship, and so on). Printing only starts once you have approved the proof.
Can my child's first name really appear everywhere?+
Yes. The hero's first name is woven into the title, onto the cover, into the dialogue and into the narration of every page. The hero is your child, and that is what makes reading so magical: children recognise themselves immediately.
How many supporting characters can I add?+
1 supporting character is included as standard alongside the hero (brother, sister, parent, family pet...). With the Premium Pack you can add up to 4. Beyond that we charge a small supplement per character, but we stay flexible: if the story holds together, we adapt.
How does payment work? Is it secure?+
Payment is 100% secure through Stripe (card, Apple Pay, Google Pay and PayPal accepted). No banking details are ever stored with us. You immediately receive a confirmation email with a link to your customer area to follow the creation of your book.
Can I add a personal dedication?+
Yes. The dedication is included with the Essential and Premium Packs. Without a pack, you can add it for just EUR 5.90. You choose the text and the signature (Dad, Mum, Grandma...), and we set it on a beautiful opening page.
What if I am not happy with the result?+
Our commitment: if a mistake comes from our side (spelling, inconsistent illustration, and so on), we correct and reprint free of charge. A change request that does not stem from a mistake of ours falls under our modification policy, and its cost is communicated to you before any work is done.