Why is the Noble format called the most popular?+
The Noble format accounts for roughly 60 percent of our sales. It offers the best compromise between finish quality, durability, page count and price. Its hard cover makes it as much an adult's book as a child's, which makes it a fitting gift for every generation. It is also the one that delights most when the book is given and unwrapped, because its exterior impresses immediately.
What is the difference between Noble and Prestige?+
The Prestige is larger (24 x 24 cm versus 19 x 19), with 36 pages instead of 24, and an even more premium finish (thick paper, embossed cover). The Prestige also includes free shipping within mainland France (Europe and international charged at the zone rate). The Noble nevertheless remains the most popular choice because it already delivers premium quality at a more accessible price. The Prestige is meant for exceptional occasions, or for those who want the very top of our range.
How do I get free shipping on the Noble?+
Shipping is free on the Noble format whenever you choose the Premium Pack. The Premium Pack adds EUR 16.90 to your order but includes the personalised dedication, the HD PDF, up to 5 characters, the gilded cover, the immersive layout, and free shipping within mainland France. It is our most complete option, chosen by around 40 percent of customers who buy a Noble.
Is the Noble format suitable for teenagers and adults?+
Absolutely. Many of our customers order Noble books for adult occasions: weddings, milestone birthdays, retirements, tributes to a lost loved one, professional celebrations. The square 19 x 19 cm format and the matte laminated finish give the book a sober, elegant presence that goes well beyond the classic children's book.
How long does a Noble book last?+
With normal use, a Noble format book is built to last several decades. The matte laminated hard covers withstand daily wear, UV light, light splashes and repeated handling. It is a book you can lend, pass on and re-read without worry. Many of our customers tell us they keep their Conte de Faits book as a true family treasure.
How long until I receive my book?+
Allow 5 to 7 working days in mainland France for the Elegant and Noble formats, 7 to 12 days for the Prestige (its artisanal production takes longer), and just a few minutes for the Digital format, delivered by email. For Europe and international destinations, add 3 to 10 days depending on the zone.
Is the story written by artificial intelligence?+
We combine the power of AI with systematic human proofreading. Every text is checked, adjusted, laid out and approved by our team before printing. You get the guarantee of a rendering that is consistent, accurate, and true to your intention.
Can I see a proof before printing?+
Yes! For all physical formats, we send you a PDF proof before printing. You can request free corrections for any mistake on our side (spelling of the first name, eye colour, family relationship, and so on). Printing only starts once you have approved the proof.
Can my child's first name really appear everywhere?+
Yes. The hero's first name is woven into the title, onto the cover, into the dialogue and into the narration of every page. The hero is your child, and that is what makes reading so magical: children recognise themselves immediately.
How many supporting characters can I add?+
1 supporting character is included as standard alongside the hero (brother, sister, parent, family pet...). With the Premium Pack you can add up to 4. Beyond that we charge a small supplement per character, but we stay flexible: if the story holds together, we adapt.
How does payment work? Is it secure?+
Payment is 100% secure through Stripe (card, Apple Pay, Google Pay and PayPal accepted). No banking details are ever stored with us. You immediately receive a confirmation email with a link to your customer area to follow the creation of your book.
Can I add a personal dedication?+
Yes. The dedication is included with the Essential and Premium Packs. Without a pack, you can add it for just EUR 5.90. You choose the text and the signature (Dad, Mum, Grandma...), and we set it on a beautiful opening page.
What if I am not happy with the result?+
Our commitment: if a mistake comes from our side (spelling, inconsistent illustration, and so on), we correct and reprint free of charge. A change request that does not stem from a mistake of ours falls under our modification policy, and its cost is communicated to you before any work is done.